International orders, INCLUDING THE EU, may attract a local import duty/tax/VAT – it is the customer’s responsibility to meet these requirements. Please check your country policies before ordering as we cannot refund these fees for returns or exchanges.
Please send any shirt(s) you would like to return or exchange to the below address. We suggest you track/record the delivery to ensure it doesn’t get lost on the way.
We don’t inflict a timeframe on this policy. Good Times.
Send us an email at firstname.lastname@example.org if you would like to discuss anything
Write us a note and put it in your package giving us your details, and what you would like to do with the shirt, i.e. ‘Return’ or ‘Change size’
Post the item to us at;
Hales Industrial Park,
Rowleys Green Lane,
If you would like a refund, we will charge a £2.50 restock charge per item, then refund you the shirt/short fee, but not original postage. We don’t cover your return postage cost, nor any customs/VAT fees you might occur on arrival in your country, but any exchanges will be sent back out free of charge.
Please do not return shirts which have been worn (other than trying it on) or damaged. We cannot refund you for shirts that aren’t in brand new condition. Shirts returned unfolded or overly creased will be charged a £10 iron and restock charge per item, deducted from the refund. So please fold the shirt and return it to us as it arrived with you.
We are more than happy to exchange shirts for different designs or sizes, so long as there is remaining stock.
We occasionally run ‘sales’ or ‘discount offers’. Where the same shirt is returned in an attempt to benefit from a sale that was not live when an original purchase is made, the returned item will be refunded at the lower of the two purchase prices. We get that timing occasionally backfires, but we would rather you support our company and benefit on your next purchase. Existing customers also benefit from direct email offers so they don’t miss out. Good Times.
SHIPPING AND DELIVERY POLICY
We aim to fulfill any order within 48 working hours, and will get the shirt(s) to you by tracked delivery.
Standard delivery in the UK will take a minimum of 2 working days, to Europe about a week, USA and Rest of the World, 7-10 days.
Standard Tracked Delivery within the UK £5.95 (for one shirt – multiple orders may be a little more).
Standard Europe Delivery £10.99 (for one shirt – multiple orders may be a little more).
Standard USA and Rest of the World Delivery £18.85 (for one shirt – multiple orders may be a little more).
Due to current border issues following Brexit, timings and prices may vary.
We reserve the right to fulfil an order up to 28 days from order but aim to do so within 48 hours.
To repeat, International orders, INCLUDING THE EU, may attract a local import duty/tax/VAT – it is the customer’s responsibility to meet these requirements. Please check your country policies before ordering as we cannot refund these fees for returns or exchanges.